Work With DRG

Programs designed
around your situation.

Every DRG program is built around audits, assessments, and practical next steps, across the areas where trust matters most for small service businesses. From a focused website review to a full trust audit across all three phases of how clients experience your business.

Programs are discussed and matched after a free call. There's no menu to order from. The right program depends on where you actually are, what matters most right now, and how much support makes sense for your situation.
How It Works

Start the same way. Every time.

Regardless of what program ends up being the right fit, every engagement begins the same way: a short, honest conversation about your situation.

01
Book a free call
Twenty minutes. No deck, no pitch. Just your situation, what feels off, and what you're trying to figure out.
02
We scope together
From that conversation we'll tell you honestly where the gaps are, which phase matters most right now, and whether a DRG program is the right next step.
03
We recommend a fit
If there's a match, we'll recommend the program and format (group, 1:1, or done-for-you) based on your goals, your situation, and what will actually move things forward.
04
You get moving
Clear findings, prioritized next steps, and DRG alongside you at whatever level fits. No 40-page reports. No generic checklists.
How We Work Together

Guided and supported, or done for you.

Most DRG programs are designed for you to work through yourself, with expert guidance and support at every step. For situations that call for it, done-for-you options are available, either directly with DRG or through a recommended partner.

DIY Guided · Group
Guided Group Session

You work through the audit or assessment yourself, in a cohort setting with other small business owners. DRG guides the session, shapes it around what's most relevant in the room, and supports you through the findings. You also benefit from hearing how others are navigating the same things.

Best for: Business owners who want structure, community, and an accessible entry point into understanding their gaps.
DIY Guided · Private
Guided 1:1 Session

You work through it privately, with DRG's direct support tailored entirely to your business. Toni leads, brings in specialists as needed, and guides you to a clear picture of where you stand and what to do next. You do the work. DRG makes sure you're doing the right work, in the right order.

Best for: Business owners who want focused, personalized guidance on their specific situation without handing the work off entirely.
Done-for-You · On Request
Personalized & Delivered

DRG, or a recommended partner from the DRG network, conducts the audit or assessment on your behalf and delivers findings with a clear, prioritized set of next steps. Available upon request, or recommended by DRG when your situation calls for a deeper, more hands-on approach.

Best for: Business owners who want expert-led findings delivered to them, without the time investment of doing it themselves.
Programs

Across the three phases of how clients experience you.

Trust gaps show up at every stage of how a client finds, evaluates, and works with your business. DRG programs are organized around the three phases where those gaps tend to live, so what you work on is matched to where trust is actually leaking.

1
Visibility and First Impressions
How clients find you and what they see before they ever reach out
What we look at
  • How your business shows up in search and on social
  • Whether your online presence signals credibility and relevance
  • What a potential client sees before they ever click through
  • The gap between how you see yourself and how they find you
  • AI tools involved in how you attract and reach your audience
Available as
Guided · Group Work through your visibility audit alongside others. DRG guides and shapes the session around what matters most in the room.
Guided · Private Work through your own channels and presence privately, with DRG guidance and a prioritized action list tailored to your situation
Done-for-You DRG or a recommended partner conducts the audit. You receive a detailed report with risk assessment and next steps. Available on request or when recommended.
2
Website and Conversion
What happens when a potential client lands on your site and decides whether to reach out
What we look at
  • Trust signals across your website: what builds confidence and what quietly undermines it
  • How your forms, contact points, and calls-to-action feel to a cautious visitor
  • Privacy notices, data statements, and what they actually communicate
  • Where visitors drop off and what's likely driving that
  • AI tools and third-party services running on your site
Available as
Guided · Group Walk through your own site in a group setting. DRG guides the review with live examples and helps you identify where trust is leaking.
Guided · Private Walk through your own website privately with DRG: a clear risk assessment and prioritized next steps specific to your site.
Done-for-You DRG or a recommended partner conducts the full website audit: trust signals, privacy, and conversion gaps. Delivers a complete risk assessment with next steps. On request or when recommended.
3
Delivery and Data Practices
What happens after someone becomes a client: how their information is handled and how safely you operate
What we look at
  • Where client data lives across your tools, storage, and workflows
  • How AI tools you use during delivery handle client information
  • Whether your onboarding, intake, and communication practices match what clients expect
  • What would happen if a client asked a pointed question about their data
  • Gaps that only surface after something goes wrong
Available as
Guided · Group Walk through your own delivery practices and data handling in a group setting. DRG guides with real examples and helps you see where risk sits.
Guided · Private Review your specific tools, workflows, and practices privately with DRG. Findings mapped to where risk actually sits in your business.
Done-for-You DRG or a recommended partner maps your data flows, reviews your tools and practices, and delivers a risk assessment with prioritized next steps. On request or when recommended.
Flagship · All Three Phases
The Full Trust Audit

A comprehensive review across all three phases: how clients find you, what they experience on your website, and how their information is handled after they hire you. Delivered as a complete audit with risk assessment and a prioritized roadmap. The clearest picture of where your business stands and what to do about it.

Format
Guided 1:1 & Done-for-You
Get Started

The right program starts
with the right conversation.

Tell us what's going on. We'll tell you honestly whether there's a fit, which phase matters most right now, and what working together would actually look like.

Book a free 20-minute call → Take the Trust Check first

Free call. No commitment. We respond within one business day.